Frequently Asked Questions
We have compiled frequently asked questions on this page. For other questions and more information, please contact us.
- 1Can you come on-site?
Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.
- 2Can you guarantee time-bound results?
Yes; in some cases we bear project risks even before the first payment.
- 3How do you assure confidentiality?
We sign NDAs and Confidentiality Agreements as required by you.
All our employees are bound by the company Confidentiality and Non-Disclosure clauses.
Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
- 4How many years have you been in business?
WeiserTek was founded in May 2002 with a simple goal in mind - to assist small to midsize businesses meet their goals by using technology to transform the way they do business.
- 5If we decide to use a one14 Template for our site, how long till we receive the development site?
Once the down payment of the site is received, turn around time on receiving the development site is less than an hour. You will also receive the photoshop files used for your design. You will receive full admin access after receiving up to 2 hours of training on the website's management once your website's content has been populated.
- 6We are worried about quality; how do you assure solid projects?
Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong.
Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.
- 7We love your LiveChat capabilities, how can we get this feature?
WeiserTek is a LiveChat service provider. We can create the account for you, provide you training, install it on your website and install the desktop/mobile clients. Get notified anytime there is a visitor to your site to assist in turning a potential client into a paying client.
- 8What are your business hours?
WeiserTek is open Monday-Friday 9AM - 6PM EST for potential clients, we can be reached at (800) 688-4TEK or via the Contact Us form. Clients on contract for IT Management Services, On Demand IT Support or Chief Technology Officer Services have hours based on their individual plans selected.
- 9What are your payment models?
We work either for fixed-price projects, fixed-priced managed IT services or on per-hour rates basis. For long-term committed clients who prefer time-based billing, we also offer a monthly rate.
- 10What are your rates?
Rates vary, depending on skills, timelines, project nature etc.
Typically, a Senior Developer would work at the rate of $75/hour
- 11What benefits can you guarantee?
All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 60% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end
- 12What control do we have over the project?
You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.
WeiserTek uses BaseCamp which has been specifically developed to provide you complete control over your project. BaseCamp offers unparalleled transparency and control.
- 13What software/applications do you support?
We are currently compiling a list of software and applications we support, but in general if it is built by Microsoft, Apple, Adobe, VMWare or Citrix we support the application.
- 14Why aren't the prices posted for one14 Templates?
Templates come with special features, client needs are different, and changes required to meet a business' goals are never the same from client to client. We do offer a flat rate package that includes any one of the templates listed on the one14 Templates page with up to 10 pages of content populated for $1000 (Some template designs are valued over $1500 alone, just for the design work!!!). * Note: We will not provide copywriting services of your content for you, meaning you must provide us the page content. Simple reason is we cannot explain your business as well as you can to your potential clients.